Your communication platforms are arguably your most important business application. Therefore, nearly is not good enough as far as communications is concerned.

On the occasions where problems arise, you require a fast response and in such circumstances the call to the supporting maintainer can be seen as the business equivalent to a 999 call.

It is therefore absolutely vital that you are able to review whether your existing maintainer is actually providing you with the high level of customer service and speed of response that your organisation needs.

Many UK businesses simply stick with their existing maintainer and their laissez faire approach to service because they installed the system originally without exploring the other options.

It is also our experience that far too many companies are paying over the odds for a sub-standard maintenance service. However there is no reason why you should tolerate this for a day longer than your current contract dictates.