If you are looking for a cost effective telephone system to cater for the requirements of a small or medium size office the Avaya IP Office provides an ideal solution. The Avaya IP Office delivers the powerful call handling capabilities for the busiest communications environments.
What really sets Avaya IP Office apart from communications solutions you may have used before are the innovative applications you can add that will transform the way you do business:
- Integrate your customer database with IP Office's sophisticated call routing capabilities to deliver a new level of personalised customer service.
- Build a multimedia contact centre (up to 75 agents) to support customers via the phone, e-mail or Web chat.
- Implement innovative call accounting capabilities that track calls, allocate costs and speed investment returns.
- Distribute information quickly to large numbers of people (training, press conferences, briefings) with easy-to-use conferencing capabilities.
By "converging" voice, data and Internet technologies in one solution, Avaya IP Office is able to support all of these applications. Whether it's improving productivity, streamlining the flow of information or enhancing your customer service, the versatile Avaya IP Office is designed to support the applications that will help you achieve your most important business goals.
A phone system
A full PABX with hundreds of features. Up to 256 extensions. Display Phones. Desk - and PC - based IP phones. Paging. In-building wireless.
A Messaging Server
Voicemail. Auto attendant. Unified voicemail/e-mail. Personal number. Call recording. Easy-to-use graphical interfaces. Full synchronization with Microsoft Exchange.
A Contact Centre
Multimedia call routing - voice, e-mail and Web chat. Queue Management. Up to 75 agents. Wallboards. Management by exception. Real-time tracking and analysis.
A Conferencing Solution
Have your own private conference bridge with up to 64 people on a call. Reduce or eliminate fees for externally managed conference services. It's secure, easy to use and very cost effective.
